Cognibox CMS - New Chat Feature

Oct 5, 2021 4:35:24 PM

Here’s how to use the new chat function:

1. Upon logging in to your Cognibox account, you should see this symbol at the bottom right of your page, regardless of the module you are in. chat-feature-1

screenshot - chat

2. To chat with an agent, click on the icon. The following window will open:

chat-feature-3

3. Please enter your name and email address to begin speaking with an agent.

4. A pop-up window will open, and you may begin chatting with an agent. You can click on the "X" at the top corner of the window to close the chat.

chat-feature-4

Cognibox CMS

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